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Refund & Replacement Policy

Refund and Replacement Policy

If product(s) is found in situations listed below, you can request replacement of specific product(s) within 48 hours after delivery:
(i) Breakage/ Incomplete product package
(ii) Suspected quality issue
(iii) Short-shipment or wrong delivery

You are required to provide proof for approval of any request as below:
(i) provide information in proving the complained item is bought from bottegaitaliana.co; and
(ii) take photo of the complained item and send to us through email / messages.
We will arrange replacement of equivalent product within 7 days upon approval of any requested listed above.  If the specific item is out of stock, we will not credit the dollar amount of the specific product(s).